Privacy Policy

Privacy Policy

Introduction

Welcome to https://best-4×4-repair-edinburg.rgv4x4shop.com (henceforth referred to as ‘Best 4×4 Repair Edinburgh’, ‘we’, or ‘our’). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data, adhering to stringent international privacy standards, including but not limited to:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
• Quebec Law 25
• The General Data Protection Regulation (GDPR) of the European Union (EU)
• Brazil’s Lei Geral de Proteção de Dados (LGPD)
• California Consumer Privacy Act (CCPA/CPRA), USA
• Colorado Privacy Act (CPA), USA
• Utah Consumer Sales and Service Act (UCPA), USA
• Connecticut Consumer Data Protection Act (CTDPA), USA
• Virginia Consumer Data Protection Act (VCDPA), USA
• South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

1. Our official website at https://best-4×4-repair-edinburg.rgv4x4shop.com
2. Any applications or services offered through our platform
3. Interactions between users and our staff via email, phone, text (SMS), or other communication channels
4. Third-party platforms linked to our website, though they have their own privacy policies that govern user data on those sites

Processing Activities

This policy describes how we collect and use personal information during the following activities:

1. Account Creation: When you sign up for an account on our platform, we collect basic account details such as your name, email address, and password.
2. Transactions: We process payment information when you make purchases or subscribe to services on our website. This includes financial data like cardholder names, card numbers, expiration dates, and CVV codes.
3. Website Usage: We track user behavior on our sites, including pages visited, features used, and search queries made, using analytics tools.
4. Communication: If you choose to receive marketing emails or newsletters from us, we’ll keep a record of your contact information for this purpose.
5. Customer Support: When you interact with our customer support team, we may collect the communication history to improve our services.

Personal Data Collection

We collect several types of personal data, which can be categorized as:

1. Account and Profile Information: This includes your name, username, email address, phone number, and profile picture (if provided).
2. Payment Details: Securely stored cardholder information for transactions on our platform.
3. Financial Data: We may collect banking details if you choose to set up direct debit or online payment methods.
4. Purchase History: Records of products or services purchased, including order numbers and transaction dates.
5. Mobile Device Identifiers: Unique identifiers from your mobile device for analytics purposes.
6. Location Data: Information about your geographical location when you interact with our geo-services (e.g., store locator).
7. Feedback and Reviews: Your comments, ratings, and reviews help us improve our services.
8. Social Media Profiles: We may collect data from social media platforms if you choose to log in via these accounts.
9. Product Information: Details about products you view or purchase on our website.

We obtain this information through direct user input, tracking technologies (like cookies and web beacons), and third-party service providers.

Cookies

Best 4×4 Repair Edinburgh uses cookies to enhance your online experience and for analytical purposes:

1. Strictly Necessary Cookies: These ensure basic functionality, such as remembering your login details or maintaining a secure connection.
2. Preference Cookies: Used to store user preferences, like language settings or display options.
3. Analytics Cookies: Track website usage and visitor behavior to improve our services and content.
4. Third-Party Cookies: Some cookies are set by services we rely on to deliver our services, like advertising networks or analytics providers.

Users can control and manage their cookie preferences through browser settings.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. Parents or guardians should supervise their children’s online activities and teach them about internet safety.

Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you.
• Rectification: Ask for corrections if your data is inaccurate or incomplete.
• Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
• Restriction: Limit our processing of your information under specific conditions.
• Data Portability: Receive your personal data in a structured, commonly used format.
• Objection: Object to the processing of your data for specific purposes.
• Non-Discrimination: Be free from discriminatory practices based on certain characteristics.
• Appeals and Complaints: File formal complaints with our privacy team or relevant regulatory bodies.

For more detailed information about these rights, please refer to local data protection laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and notify users through email if significant changes are made.

Contact Information

If you have any questions, concerns, or requests related to your privacy, please contact us:

• Email: privacy@best-4×4-repair-edinburg.rgv4x4shop.com
• Mail: Best 4×4 Repair Edinburgh, Privacy Team, [Address]

We value your trust in our commitment to data protection and will continue to strive for transparency and responsible handling of personal information.